Before accepting the package from cargo company you should check if it has been opened, torn, crushed, or soaked. If it has, please do not accept the package and request a claim form by the cargo company and inform the situation to “Customer Service Department”. Refusing an item upon delivery based solely on the condition of the external packaging is not advised as the item within may not be defected.
If you notice a problem like missing item etc. after accepting the package you should contact with cargo company and inquire about the cargo claim form and inform us the situation by email to firstname.lastname@example.org